Mosman Physiotherapy & Sports Injury Centre

The physiotherapist was not bad. But this center and its management has absolutely no regards for their patients and don't know the basics about customer service. My wife was in immense pain when she went to this center late Saturday afternoon. They were more eager for her to fill in her details on to a form, which she did in a hurry, instead of attending to her pain and discomfort.

Before the treatment could finish they wanted to book in another visit. On Monday late afternoon when she called in to cancel (they were closed Sunday) they said that she needs to pay cancellation amount because she didn't cancel 48 hours before !!!! On explaining that they were closed on Sunday and why they didn't inform us of the cancellation charges at the time of booking, their rude caller pointed us to the fine print of the form which was signed in pain and gave us a lecture on legality of the document. We would have been happy to book a rescheduled appointment but after this experience decided against it.

Its unethical and profit minded to get some to sign in duress/pain, eager to book in appointment and then hassle your patients/customers. Extremely poor look! Avoid this place - many other physio places in Mosman.